Every time an order is placed or shipped our system sends you an email detailing your order information. That being said each persons email permissions are different and sometimes these emails can be marked as spam and filtered. First things first please check your spam folder to see if our emails have been sent there. If they have you can un-mark them and they will be sent to your inbox. To prevent future emails from being sent to the spam folder please white list us in your email provider of choice.